Returns & Exchange Policy
We want your child to walk comfortably in every pair! Learn about our 7-day size exchange guarantee and refund terms.
7-Day Size Exchange
Hassle-free size replacement if the shoes don't fit your child perfectly.
Doorstep Inspection
Verify shoe quality and fit in front of the courier delivery representative.
Fast bKash Refunds
Refunds dispatched within 2-3 business days after warehouse inspection.
Simple 4-Step Exchange Process
Contact Customer Support
Call +880 1700-000000 or email support@kidosteps.com with your Order ID and size requirement.
Verification & Courier Dispatch
Our support team will authorize the return and guide you to send the package back via Pathao or Steadfast courier.
Warehouse Inspection
Once received at our Dhaka hub, our QA team inspects shoe condition and original tag packaging.
Replacement Dispatch / Refund
The replacement size is dispatched immediately, or the refund is transferred to your bKash / Nagad wallet.
Need help starting an exchange?
Contact Support TeamEligible for Exchange / Return
- •Unworn shoes with original tags attached
- •Shoes in original shoe box packaging
- •Returned within 7 days of order delivery
- •Size misfits or manufacturing defects
Not Eligible for Return
- •Shoes showing outdoor sole wear or dirt stains
- •Missing original shoe box or brand tags
- •Requests submitted after 7 days from delivery date
- •Clearance or final sale promotional items